Delivery & Returns

Once your order is placed, our team will prepare your items for dispatch and you’ll receive tracking details as soon as they’re on their way.

If your order contains pre‑order items, we’ll ship all available products right away so you don’t have to wait.

We’re happy to accept returns within 30 days of delivery. If something isn’t quite right, simply send it back to us in its original condition. Note that a 15% restocking fee will apply.

Please see more details on delivery and returns below.

Delivery within the contiguous United States

This excludes Alaska, Hawaii, US territories, APO/FPO addresses, and PO Boxes. There may be an additional shipping charges for very remote addresses, which we will confirm with you before shipment.

We do not ship outside the contiguous United States, but we can delivery to a local carrier of your choice, or potentially organise custom shipping quotes. Please get in contact with customer services for more details.

Standard Delivery - $19 or FREE when you spend over $200

Our Standard Delivery service usually arrives within 3–7 working days, unless a longer lead time is noted on the product page.

The courier will provide you with delivery updates and tracking information once the goods have been despatched.

This option is available for orders that do not contain Large or Fragile items.

Delivery will be attempted twice, after this the item will be returned to us.

Orders containing a Large or Fragile Item - $79

Large and Fragile items require a specialist courier service.

Delivery can take 6-10 days. The courier will contact you to arrange a convenient delivery date.

They will contact you directly via text and/or email to offer a delivery slot, please be aware that the delivery slots are limited and based on their availability and capacity, so please do ensure you respond back to their message as soon as possible.

Orders containing an Extra Large Item - $199

Extra large items require a specialist courier service.

Delivery can take 6-10 days. The courier will contact you to arrange a convenient delivery date.

Collection from our Texas or California Store - FREE

Orders can be ready for collection within a couple of hours.

Round Top, Texas Pickups are available 9am-5pm on Thursday, Friday and Saturdays. Other pickup times are available, please contact us on WhatsApp to arrange a convenient time.

Costa Mesa, California Pickups are available Monday-Saturday 10am-4pm. Please WhatsApp us for additional queries.